In the post-COVID era public service agencies are confronted with a reduction in staffing as well as office closures and an increase in demand for services. They need to be able to work remotely with customers and keep sensitive data secure and providing a pleasant customer experience. Document exchange lets them accomplish this by providing a quick, accessible way for their customers to view and accept documents.
There is a range of software that facilitates document exchange, each having its own strengths and weaknesses. Some are tailored for specific industries and are able to handle various formats of documents. Other applications offer better collaboration features and include a dynamic editor for documents. This lets the participants work on a document at the same time and communicate via in-document chat and commenting functionality. It also eliminates the back and forth transfer of documents that can impede the process.
Some applications for easy document exchange can recognize images and text in a file. This allows it to automatically categorize and identify data, label and label it. This allows you to locate specific data and can recognize handwritten notes, whiteboard images and documents that have been scanned. This can help you save time by reducing manual searches and increasing accuracy.
Other software for easy document exchange can provide an audit trail of all the activities on the system. This can lower the risk of data breaches, and provide business owners peace of mind knowing their data is protected. Some software is also able to identify duplicates, which could save the time and storage space.